The obvious answer will be, "Of course Not". I remember the time of Katrina when I was in Mississippi. The impact in Mississippi wasnt as bad as New Orleans Louisiana, but was enough to drive people out of their towns. No electricity, no food, no water, no gas and above all no telephones were working at that time. After the hurricane all the phone services went down. There was no mode of communication between outer world and the people stuck in the affected areas. At that time I really understood the importance of telephone in my life.
Organizations now a day would feel the same way if they have an outage of phone lines for just one day. I work as an Administrator at a multinational company and our major mode of communication among all the clients and company personals is mainly telephone and email. Most of our clients are outside of US and we provide them services by calling them or sending them an email. Even a one day outage of phone lines will stop our support for all the clients and affect business greatly, resulting in a major loss for the company.
In short, even though we take technology for granted but we do feel the importance of it when we are deprived of it.
Company's business depends upon how well are we able to communicate with them and provide them with good services.
Virtual Teamwork
15 years ago
1 comment:
You provide an excellent point – businesses really can’t conduct themselves without phones. It is true that businesses rely heavily on e-mail, but the same is also true for phones. E-mail is nice because of the efficiency that it provides, but it is not necessarily always very effective. Phones are necessary for communication because it provides what e-mail does not – instant reply and acknowledgement.
Just as face-to-face communication is necessary, so is mobile communication. I am a cadet in the Air Force ROTC and I have had several experiences when I needed to get a hold of a cadet, but they didn’t answer their phone. This makes passing information much less effective.
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